Support
Email us at soporte@securechat-app.com. We reply on business days.
We will never ask you for your messages or your invitation codes, to install anything outside the official app stores, or to turn on Test mode. We can’t read your conversations either: if your question is about something a business told you, contact the business directly.
Download the app
Frequently asked questions
I installed the app but I don’t have any conversations
Conversations are always started by a business with an invitation. Ask the business, in the chat where you already talk to them, to send you their SecureChat link.
The invitation code doesn’t work
Short codes (for example, K7M2QX4P) expire after 24 hours and can only be used once. Try tapping the full link on your phone; if that has expired too, ask the business for a new one.
I changed phones and can’t see my conversations
For security, the keys that decrypt your messages only exist on your device. Ask the business for a new invitation: when you redeem it, you get your conversation with them back on the new phone.
The app says the business’s key has changed
It may be legitimate (the business renewed its key) or an impersonation attempt. Confirm with the business through another channel before sending sensitive information.
How do I know the business is who it says it is?
Only businesses we have verified can invite you, and the app shows their Verified business badge. Also, if the invitation arrived in the WhatsApp chat you already had with the business, the trust comes from that same channel.
If a conversation shows the “Unverified business · test environment” banner, it is a test invitation for a business to try out its integration: don’t share real information in it. More in Security.
I want to delete my account
In the app: Settings → Delete account. What is deleted and what isn’t: Delete account.
I represent a business
Sign up your business on the business portal. There you manage verification, keys, the webhook and invitations.
Security
If you think you have found a vulnerability, email us at soporte@securechat-app.com with the subject “Security”. Please don’t disclose it until we have fixed it.