Delete your account
You can do it at any time from the app itself. It is immediate and cannot be undone.
From the app
- Open SecureChat.
- Go to Settings.
- Tap Delete account and confirm.
What is deleted
- Your account and your
userId. - All your encrypted messages and attachments stored on our servers, from all your conversations.
- Your device’s public key and the data that linked your account to each conversation.
- Your push notification token and your sessions: the device stops receiving notifications.
- On your phone, the app’s keys and local history.
What is not deleted right away
- Each business’s copy. The business received your decrypted messages on its systems. We send it an automatic notice (
user.deleted) so it can act, but its copy is up to the business: to have it deleted, contact the business. - A record of each closed conversation without your identifier (dates and the internal reference the business set).
- Technical logs that are deleted automatically: deliveries to businesses (30 days), error reports (90 days) and server logs (30 to 90 days).
If you no longer have the phone
Since we don’t ask for a phone number or email, your account is tied to your device. If you lost it, email us at soporte@securechat-app.com with your userId, if you know it, and the business you were talking to. We’ll tell you what we can do; please note that we may not be able to verify that the account is yours.
More details about the data and retention periods in the privacy policy.